FAQs

1. How long does delivery take?

Orders are usually processed within 1–3 business days. After processing, estimated delivery time is usually 5–12 business days, depending on your location and the shipping carrier.

2. Do you accept returns?

Yes. Nearset accepts returns within 30 days of delivery. Items must be unused, undamaged, and in their original condition.

3. Do I have to pay for return shipping?

No. Nearset offers free return shipping for eligible returns.

4. Do you charge a restocking fee?

No. We do not charge any restocking fees.

5. Are any items final sale?

No. Nearset does not sell final sale items. Eligible products can be returned within the 30-day return window.

6. How can I track my order?

Once your order has shipped, you may receive a shipping confirmation email with tracking details. Tracking updates may take 24–48 hours to appear.

7. What should I do if my item arrives damaged or incorrect?

Please contact us as soon as possible at kerimkantarci435@gmail.com with your order number and photos of the damaged or incorrect item. We will review the issue and help provide a suitable solution.

8. Can I cancel my order?

You can request cancellation by contacting us as soon as possible. If your order has not been processed or shipped yet, we will do our best to cancel it.

9. How long does a refund take?

Once your return is received and approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.